In-store Return & Exchange Policy
We are sorry but we do not issue refunds. Made In Santa Cruz only allows for exchanges or store credit on non sale items only. Items can be exchanged within 14 days of the original purchase date. You must have your receipt present or you will receive the lowest sale value for the item. All sale items are final and cannot be exchanged.
On-line Return Policy
For online purchases we offer exchanges or store credit only. We do not offer refunds. Please notify us before returning your online purchase, prior authorization is required. Buyers will be responsible for purchasing the return shipping postage. All return packages must be properly packaged and we highly encourage purchasing postal insurance, especially for high value items. If an item is returned to us damaged or if the package is lost in transit or otherwise undelivered, no exchange or refund can be given. Please indicate your reason for returning the item(s) on the packing slip you received with your purchase.
Please send returns to:
Made In Santa Cruz
57 Municipal Wharf, Santa Cruz CA 95060
International Shipping
We ship internationally to most destinations in which postal insurance is available. The following countries are NOT covered by this insurance and we are unable to ship to these destinations. The following countries are NOT covered by this insurance! Shipments sent to Afghanistan, Angola, Bolivia, Brazil, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Mexico (Truck/rail shipments to and within other than as a connecting conveyance), Nigeria, North Korea, Paraguay, Russia, Russian Federation, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. Coverage is NOT AVAILABLE to Russia or the Russian Federation. (This list is subject to change.)
Shipments sent to countries that are embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC) are also not covered.
When shipping via the United States Postal Service it is also very important to understand their "Country Conditions for Mailing". Certain countries PROHIBIT specific items from being shipped to their country. If you ship a prohibited item, there is no insurance coverage as all parcels that require insurance coverage must be shipped in strict accordance with all regulations of the carrier and amendments thereto. The complete country restriction lists can be found in the USPS International Mail Manual under the "Individual Country Listings" section.
For any questions or concerns regarding shipping or returns, please contact us at (831) 426-2257 or store@madeinsantacruz.com.
